Refund Policy

This Refund Policy (hereinafter referred to as the “Policy”) outlines the guidelines for refunds and returns when you purchase products from J4U Ltd., trading as Jolan Jewelry (hereinafter referred to as “Jolan Jewelry,” “Jolan, “we,” “our,” or “us”). Please read this Policy carefully to understand our refund and return process.

1. Refund Eligibility

We aim to provide you with high-quality products and services. If, however, you are not entirely satisfied with your purchase, we offer the following refund options:

• Defective or Damaged Products: We will refund or replace products that arrive in a defective or damaged condition. Please contact us within 14 days of receiving the item.
• Wrong Item Delivered: If we ship the wrong item, please contact us within 14 days of receiving the item to arrange for a return and replacement.

2. Refund Process

To request a refund, please contact our customer support team at [email protected] within the specified timeframe, as mentioned above.

• Defective or Damaged Products: Provide a clear description of the defect or damage, and attach clear photos showing the issue. Our customer support team will review your request and, if approved, guide you through the return process or arrange for a replacement.
• Wrong Item Delivered: Notify us of the error, and our customer support team will guide you through the return process and arrange for the correct item to be shipped.

3. Non-Refundable Products

Certain products may not be eligible for refunds, such as personalized items or products that are not in their original condition, damaged, or missing parts.

4. Refund Timelines

Refunds will be processed within 5 days of approval and will be made to the original payment method. Please note that the time it takes for the refund to reflect on your account may vary depending on your financial institution.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

• Email: [email protected]
• Address: Themistokli Dervi, 41, HAWAII TOWER, 1st floor, Flat/Office 106, 1066, Nicosia, Cyprus

Read more on our Terms page

Last updated: 05/12/2023