Returns & Exchange
Customers have a right of cancellation.
As such, Customer may exercise their right of cancellation without providing a reason for up to 14 (fourteen) days after the Item in question has been received. If a Customer’s Order contains more than one Item or Items were delivered separately, the cancellation period does not begin before the Customer, or a third party they name (other than the carrier), takes physical possession of the last Item or the last delivery.
The right of cancellation does not apply to Orders that entail:
– The provision of goods that are made to the Customer’s specifications or are clearly personalised
– The provision of goods that the Customer has opened after delivery and that cannot be returned for reasons relating to hygiene or health prevention
Customers may indicate their decision to cancel by email to the customer service department at [email protected].
Jolan customer service or its carrier will then contact the Customer to arrange to pick up the parcel containing the Item(s) the Customer wishes to return. The parcel received by the Customer contains a return slip.
Refunds are issued within fourteen (14) days from the Customer’s cancellation notice or within two (14) business days from when Jolan receives the returned Items.
Depending on the payment method, a refund for the amount paid for the returned Item(s), including shipping costs, shall be issued to the Customer’s bank card that was used at the time of payment.
Return shipping is free.
In addition, if the Item was a gift, cancellation remains the exclusive right of the Customer and cannot be exercised by the recipient of the gift.
In all events, the Customer must return the Items delivered in their original packaging, including any boxes, certificate of authenticity, accessories, packaging materials, labels, booklets, etc. and be accompanied by the duly completed return slip and a copy of the invoice. Items that are returned incomplete, broken, damaged, worn down, soiled or in any condition that would reasonably indicate they have been used or worn will not be refunded or exchanged, and will be sent back.
In addition to the right of cancellation cited above, Jolan would like to offer its Customers the option to exchange Items that are delivered in the conditions described hereafter.
Jolan allows its Customers to exchange Items within thirty (30) days after the date of delivery, excluding special orders or any items of our Wedding collection.
The Customer may only make requests pertaining to the size of the Item or the colour of the gold for the Item ordered. Exchanges cannot be made for a different Item.
Send your request for an exchange to the Jolan customer service department at [email protected] or visit the “Contact” section on the bottom of the Website.
Return shipping is free.
Jolan customer service or its carrier will then contact the Customer to arrange to pick up the parcel containing the Item(s) the Customer wishes to return.
The Item must be new, unused (not worn or engraved), and in its original undamaged packaging.
When an Item is returned, Jolan’s quality department inspects and assesses if the returned Item is in perfect condition.
In addition, the returned Item must be accompanied by the invoice and certificate of authenticity that were provided at the time of purchase.
Once these terms of return are met, Jolan will issue the exchange in a timely manner. Jolan does not issue refunds for returned Items.
Items that are returned incomplete, broken, damaged, worn down, soiled, without a safety label or in any condition that would reasonably indicate they have been used or worn will not be eligible for exchange and will be shipped back to the Customer.
Within the scope of this exchange sales policy, Jolan reserves the option to deny an exchange after two (2) repeated requests.
Moreover, any shipping costs paid by the Customer will not be refunded.
Read more in our Terms page.
If you have any questions or concerns about our Return & Exchanges Terms, please contact us at:
- Email: [email protected]
- Address: Themistokli Dervi, 41, HAWAII TOWER, 1st floor, Flat/Office 106, 1066, Nicosia, Cyprus
Last updated: 05/12/2023