Shipping and delivery
This Shipping and Delivery Terms (hereinafter referred to as the “Terms”) outlines the guidelines for shipping and delivery when you purchase products from J4U Ltd., trading as Jolan Jewelry (hereinafter referred to as “Jolan Jewelry,” “Jolan, “we,” “our,” or “us”). Please read these Terms carefully to understand our shipping and delivery process.
- General Procedure
Shipping signifies transferring the Items into the Customer’s physical possession.
Items are shipped to the address provided by the Customer as the shipping address at the time of placing the Order in question (‘Shipping address’).
It is understood that no shipment can be made to hotels, forwarding agencies, campuses, distribution points or post office boxes. Items may only be shipped once payment for the total amount of the Order is received by Jolan.
No shipments will be made by Jolan if the entire amount cannot be charged.
Information on shipping methods is provided on the basket confirmation page of the Website as well as on the Order summary page prior to paying for the Order. Shipping costs are added to the total price of the Order and the Customer is informed of them before confirming their Order.
The shipment of Items will be completed within the time period indicated by Jolan at the time of the Order and, if a shipping time is not provided, in all cases no later than thirty (30) days as of the Order, subject to the Customer making full payment of the price.
- Shipping Methods
Jolan’s carrier ships and tracks the Items ordered by the Customer to the shipping address that the Customer entered when placing the Order. Each Order is assigned a tracking number. Customers may log into their account on the Website to access a link to track the location of their parcel on the carrier’s website.
– Delivery by Carrier
Items are delivered between an estimated two (2) and seven (14) days after the Order is shipped. Customers will receive an Order Shipment Notice by email.
Applicable shipment costs are stated on the Website at the time the Order is placed and depend on the destination country selected by the Customer. Customers are not billed for shipping costs on Orders over 500 euros.
Delays that are out of our control may occur, however, for one of the following reasons:
– Engraving one of the items
– Custom design
– Unforeseen circumstances
– Delivery zone
– Traffic disruption
Depending on the case, if the Customer’s desired date and/or time slot is not honoured for any reason whatsoever, Jolan shall inform them and ask whether they still prefer to purchase the Item(s) and change the delivery date or time slot, or to cancel the Order for a full refund.
No deliveries are made on Saturday, Sunday or Cyprus bank holidays.
Applicable shipping costs are stated on the Website at the time the Order is placed and depend on the destination zone selected by the Customer.
In order for the shipping times to be honoured, Customers must ensure they have provided a complete and accurate shipping address, namely street number, building, stairway, access code, intercom number, etc.
If the Customer is absent at the time of delivery, Jolan will issue a re-delivery request. If the Customer is also absent at the time of this second delivery attempt, the parcel will be returned to the Jolan head offices, resulting in the Order being cancelled.
The onus of risk is on Jolan for the products until they are delivered to the Customer, at which point the Customer is responsible once delivery has been made to the shipping address provided by the Customer.
Defects and Product or Parcel Damage
In an effort to prevent any disputes, Jolan recommends that the Customer verifies the condition of the Items upon delivery and, insofar as possible, handwrites any defects they observe on the delivery slip and signs it (parcel arrived opened, product is damaged, etc.).
If the purchased Items are not is proper condition or the Customer is unsatisfied, the Customer can return them or request an exchange or refund.
- THE RIGHT TO CANCEL OR RETURN ITEMS
Customers have a right of cancellation.
As such, Customer may exercise their right of cancellation without providing a reason for up to 14 (fourteen) days after the Item in question has been received. If a Customer’s Order contains more than one Item or Items were delivered separately, the cancellation period does not begin before the Customer, or a third party they name (other than the carrier), takes physical possession of the last Item or the last delivery.
The right of cancellation does not apply to Orders that entail:
– The provision of goods that are made to the Customer’s specifications or are clearly personalised
– The provision of goods that the Customer has opened after delivery and that cannot be returned for reasons relating to hygiene or health prevention
Refunds are issued within fourteen (14) days from the Customer’s cancellation notice or within two (2) business days from when Jolan receives the returned Items.
Depending on the payment method, a refund for the amount paid for the returned Item(s), including shipping costs, shall be issued to the Customer’s bank card that was used at the time of payment.
Return shipping is free.
In addition, if the Item was a gift, cancellation remains the exclusive right of the Customer and cannot be exercised by the recipient of the gift.
In all events, the Customer must return the Items delivered in their original packaging, including any boxes, certificate of authenticity, accessories, packaging materials, labels, booklets, etc. and be accompanied by the duly completed return slip and a copy of the invoice. Items that are returned incomplete, broken, damaged, worn down, soiled or in any condition that would reasonably indicate they have been used or worn will not be refunded or exchanged, and will be sent back.
Jolan allows its Customers to exchange Items within thirty (30) days after the date of delivery, excluding special orders or any items of our Wedding collection.
The Customer may only make requests pertaining to the size of the Item or the colour of the gold for the Item ordered. Exchanges cannot be made for a different Item.
Send your request for an exchange to the Jolan customer service department at [email protected] or visit the “Contact” section of the Website.
Return shipping is free.
The Item must be new, unused (not worn or engraved), and in its original undamaged packaging.
When an Item is returned, Jolan’s quality department inspects and assesses if the returned Item is in perfect condition.
In addition, the returned Item must be accompanied by the invoice and certificate of authenticity that were provided at the time of purchase.
Once these terms of return are met, Jolan will issue the exchange in a timely manner. Jolan does not issue refunds for returned Items.
Items that are returned incomplete, broken, damaged, worn down, soiled, without a safety label or in any condition that would reasonably indicate they have been used or worn will not be eligible for exchange and will be shipped back to the Customer.
Within the scope of this exchange sales policy, Jolan reserves the option to deny an exchange after two (2) repeated requests.
Moreover, any shipping costs paid by the Customer will not be refunded.
- Shipping Locations
We offer shipping services to the following locations:
- Shipping Fees
Shipping fees are determined based on the shipping method selected and the destination address. Shipping fees are displayed at the time of checkout. We may offer free shipping on orders above 500.00EUR, which will be clearly indicated.
- Order Processing Time
Orders are typically processed within  business days from the date of purchase. During high-demand periods or sales, order processing times may be extended.
- Tracking Information
Once your order has been shipped, we will provide you with tracking information. You can track your order’s delivery status by using the provided tracking number.
- Delays and Issues
While we make every effort to ensure timely delivery, we are not responsible for delays or issues caused by factors beyond our control, including, but not limited to, weather, natural disasters, customs delays, and carrier-related delays.
- Lost or Stolen Packages
If your package is lost or stolen after it has been marked as “Delivered” by the carrier, please contact the carrier directly to resolve the issue. We are not responsible for lost or stolen packages.
- International Shipping
For international orders, please note that you may be responsible for customs duties, taxes, or other fees imposed by your country. We do not have control over these charges and cannot predict their amount. It is your responsibility to pay any additional charges required for customs clearance.
If you have any questions or concerns about our Shipping and Delivery Terms, please contact us at:
- Email: [email protected]
- Address: Themistokli Dervi, 41, HAWAII TOWER, 1st floor, Flat/Office 106, 1066, Nicosia, Cyprus
Last updated: 05/12/2023
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