Terms & Conditions

1. Introduction

Welcome to the website of J4U Ltd., trading as Jolan Jewelry, (hereinafter referred to as “Jolan Jewelry,”, “Jolan”, “we,” “our,” or “us”). These Terms and Conditions (hereinafter referred to as “Terms”) govern your use of our website and the purchase of our products. By using our website (www.jolanjewelry.com) and making a purchase, you agree to be bound by these Terms. Please read these Terms carefully before using our website.

2. Company Information

• Company Name: J4U Ltd., trading as Jolan Jewelry
• Registered Address: Themistokli Dervi, 41, HAWAII TOWER, 1st floor, Flat/Office 106, 1066, Nicosia, Cyprus
• Telephone: +357 96 00 56 36
• Email: [email protected]

3. Use of the Website

• a. You agree to use this website for lawful purposes only. b. You may not use this website in any way that may cause harm or impair the availability or accessibility of the website. c. You may not use this website for any fraudulent or unlawful purpose.

4. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy [https://jolanjewelry.com/privacy-policy] to understand our practices regarding your personal information.

5. Intellectual Property

All content on this website, including but not limited to text, images, logos, and designs, is the property of Jolan Jewelry and is protected by copyright, trademark, and other intellectual property laws. You may not use, modify, or reproduce any content without our express written consent.

6. Product Descriptions and Pricing

• a. We make every effort to ensure that our product descriptions are accurate and complete. However, we do not guarantee that product descriptions, pricing, or other content on our website are error-free.
• b. We reserve the right to make changes to our products, pricing, or descriptions at any time without notice.
• c. Despite the great care Jolan takes to present its articles on the Website, Jolan cannot guarantee that the actual appearance perfectly matches what appears on the screen. In particular, colours may vary due to the technical specifications of how a specific device renders colour.  Jolan cannot be held liable for non-substantive errors that may occur.
• d. Jolan reserves the option at any time to modify the selection of Items sold via its Website, without prejudice to any Orders placed by the Customer.
• e. Customers may contact the Jolan advisory team by consulting the customer service department as described in the “Contact” section of the Website for all queries relating to the Items and their use, as well as any additional questions or requests for advisement.

7. ARTICLE 3: PERSONALISING ITEMS

Customers may be offered a personalisation service (e.g. engraving, embossing, customization) on selected Items. If a Customer wishes to have an Item personalised, they must send us an email (preferably within 48 hours after placing their order) at [email protected] with subject “Custom Order” and provide their desired information. Jolan reserves the right to refuse any personalisation order that contains language which is inappropriate, illegal or disparaging to Jolan’s brand image. The Customer is responsible for ensuring the accuracy of any information it provides for this purpose. The Customer releases Jolan from any liability if this information is inaccurate. Orders for personalised Items are not eligible for cancellation and personalised Items cannot be exchanged or refunded.

8. Shipping and Returns

• a. Shipping and return policies are described in detail in our Shipping Policy [https://jolanjewelry.com/shipping-delivery/?swcfpc=1] and Return Policy [https://jolanjewelry.com/returns-exchange].
• b. By making a purchase, you agree to these policies.

9. Orders

• a. Customer Details

A customer account must be created to place any Orders on the Website. If the Customer already has an account on the Website, they must log in using an email and password. If the Customer does not have an account, they will be asked to create one by accurately entering their name and contact details, and a valid email address and password. Once the Customer has registered an account on the Website, they will receive an email allowing them to access this account. Customer usernames and passwords are strictly personal. Therefore, all Customers undertakes to carefully safeguard this information and not share it with others. Customers agree to inform Jolan if their account details are lost, stolen or used in any fraudulent manner. Furthermore, if Jolan has reason to suspect that a third party has breached a Customer account, their password and/or login name, Jolan reserves the option to immediately terminate the account in question and inform the Customer of the matter by email or telephone. If any of the information provided by the Customer to create the account has changed, the Customer must update it on the Website. Jolan may at any time modify the information required to place a new Order or to create and register a customer account. These modifications shall be posted on the Website.

• b. Jolan Confirmation of Orders

Once the Customer has confirmed their Order, Jolan immediately sends the Customer an email confirming receipt. Jolan will only email the Customer an Order Confirmation message once payment is confirmed and duly submitted by the Customer.  Only the Order Confirmation under the terms cited above indicates that Jolan has accepted the Order, and thereby implies that there is a legally binding sales contract between Jolan and the Customer. It is agreed between Jolan and the Customer that electronic messages are legally valid between the parties, as are the automated recording systems used on the Website, notably in terms of the type and date of an Order. Jolan advises the Customer to keep a printed or digital copy of the Order Confirmation. The Customer is hereby informed that Jolan sends Order Confirmation emails to the email address provided by the Customer. In the event these emails are not received, we recommend the Customers verify they have not been delivered to a spam folder. Moreover, Jolan is released from liability if an error is made when entering the email address or the message confirming the Order is not been received. Should this occur, the sale is deemed final, unless Jolan has cancelled the Order, namely due to Items being unavailable, a default of payment or suspicion of fraud. Nevertheless, Customers may exercise their right of withdrawal.

• c. Item Availability

The Items that Jolan posts for sale are those that appear on the Website on the day the Customer visits the Website, and they are subject to availability of inventory. Jolan reserves the right to remove Items from sale at any time. In all cases, and if all or some of the Items are unavailable after an Order is placed, the Customer shall be informed by email as soon as possible that the Items are not available and that all or part of their Order has been cancelled. If an entire Order is cancelled, the Jolan customer service department shall contact the Customer to inform them of the cancellation and then issue a refund for the total price of the Order, which shall occur as quickly as possible and no later than fourteen (14) days after the Order is cancelled. If an Order is partially cancelled: – The Order will be confirmed and the bank account will be debited for the entire amount of the Order. – The available Items will be shipped to the Customer. Jolan customer service will contact the Customer to inform them of the unavailable Items and issue a refund, which will occur as quickly as possible and no later than fourteen (14) day after the available Items are shipped.

• d. Order Refusals

Jolan reserves the right to suspend or cancel any processing of an Order and/or shipment regardless of the type or phase of the processing in the event of a payment default or partial payment of any amount that may be owed by the Customer, if there is a payment issue or in the event of fraud or an attempt to commit fraud pertaining to the use of the site, including in terms of past Orders.

• e. Prices of Items

The prices of Items indicated on the WS are expressed in euros and are meant to include all taxes. Unless expressly stated otherwise when the Order is placed on the Website, these prices do not include shipping costs, which are added to the price of the Items purchased. Shipping costs are indicated prior to the Customer confirming the Order. The retail price for the Items on the Website are the prices in force at the time the Customer places an Order. Jolan may modify the retail prices for Items and shipping costs at any time. Customers will be notified of these changes before placing any Order. Jolan performs a routine verification to ensure the prices posted are correct, but some prices may contain an error. The Customer shall be informed as soon as possible if Jolan notices a pricing error in an Order. Jolan reserves the option to cancel an Order for an Item with an incorrect price. If payment has already been received for the Order, the Customer shall immediately be refunded for the amount paid and, if applicable, it must be returned to Jolan if the Order has been delivered. Payment must be made for all Orders when the Order is placed. In the Order Confirmation email, the Customer is provided written confirmation of the price paid for each Item stating the price for the Items and shipping costs, where applicable, that they have been charged. Please note that VAT varies by the country to which the Items are shipped. The actual VAT associated with the Customer’s Order will be calculated when the Order is due to be shipped. Modifications that are made to laws in force between the date the Order is placed and the date the Order Confirmation email is received may cause the sales tax for the Customer’s Order to change. If this results an increase of the tax owed on the Customer’s purchase, Jolan will contact the Customer to request that they reconfirm their Order.

10. Compliance with Standards

DIAMONDS: Jolan only buys diamonds from legitimate conflict-free sources in compliance with United Nations resolutions. Based on its knowledge and/or written guarantees from the suppliers of these diamonds, Jolan hereby guarantees that the diamonds were not sourced in conflict zones.

11. Return Policy

Customers have a right of cancellation. As such, Customer may exercise their right of cancellation without providing a reason for up to 14 (fourteen) days after the Item in question has been received. If a Customer’s Order contains more than one Item or Items were delivered separately, the cancellation period does not begin before the Customer, or a third party they name (other than the carrier), takes physical possession of the last Item or the last delivery. The right of cancellation does not apply to Orders that entail: – The provision of goods that are made to the Customer’s specifications or are clearly personalised – The provision of goods that the Customer has opened after delivery and that cannot be returned for reasons relating to hygiene or health prevention Customers may indicate their decision to cancel by email to the customer service department at [email protected]. Jolan customer service or its carrier will then contact the Customer to arrange to pick up the parcel containing the Item(s) the Customer wishes to return. The parcel received by the Customer contains a return slip. Refunds are issued within fourteen (14) days from the Customer’s cancellation notice or within two (14) business days from when Jolan receives the returned Items. Depending on the payment method, a refund for the amount paid for the returned Item(s), including shipping costs, shall be issued to the Customer’s bank card that was used at the time of payment. Return shipping is free. In addition, if the Item was a gift, cancellation remains the exclusive right of the Customer and cannot be exercised by the recipient of the gift. In all events, the Customer must return the Items delivered in their original packaging, including any boxes, certificate of authenticity, accessories, packaging materials, labels, booklets, etc. and be accompanied by the duly completed return slip and a copy of the invoice. Items that are returned incomplete, broken, damaged, worn down, soiled or in any condition that would reasonably indicate they have been used or worn will not be refunded or exchanged, and will be sent back.

12. Exchanges Policy

In addition to the right of cancellation cited above, Jolan would like to offer its Customers the option to exchange Items that are delivered in the conditions described hereafter. Jolan allows its Customers to exchange Items within thirty (30) days after the date of delivery, excluding special orders or any items of our Wedding collection. The Customer may only make requests pertaining to the size of the Item or the colour of the gold for the Item ordered. Exchanges cannot be made for a different Item. Send your request for an exchange to the Jolan customer service department at [email protected] or visit the “Contact” section on the bottom of the Website. Return shipping is free. Jolan customer service or its carrier will then contact the Customer to arrange to pick up the parcel containing the Item(s) the Customer wishes to return. The Item must be new, unused (not worn or engraved), and in its original undamaged packaging. When an Item is returned, Jolan’s quality department inspects and assesses if the returned Item is in perfect condition. In addition, the returned Item must be accompanied by the invoice and certificate of authenticity that were provided at the time of purchase. Once these terms of return are met, Jolan will issue the exchange in a timely manner. Jolan does not issue refunds for returned Items. Items that are returned incomplete, broken, damaged, worn down, soiled, without a safety label or in any condition that would reasonably indicate they have been used or worn will not be eligible for exchange and will be shipped back to the Customer. Within the scope of this exchange sales policy, Jolan reserves the option to deny an exchange after two (2) repeated requests. Moreover, any shipping costs paid by the Customer will not be refunded.

13. Personal Data Protection

• a. Jolan collects personal data from Customers and, when required, data on the recipient of the Order.

The name-based data requested from the Customer is compulsory for, primarily, processing their Orders and issuing invoices. These data may be shared with any partners that Jolan commissions to oversee the execution, processing, management and payment of Orders. The processing of the information provided via the Website meets the legal requirements on personal data protection and the information system utilised for this purpose ensures optimal protection of these data. For more information about Jolan’s personal data protection policy and your rights, please read our Cookie policy.

• b. Jolan endeavours to protect its Customers’ personal data by ensuring a high level of security. But Customers also assume a role in protecting their own personal data. In particular, Customers should safeguard the security of their online transactions, for example by not sharing their username with anyone (the Customer’s email address) and/or password, and by changing their password on a regular basis. In this vein, Jolan cannot be held liable for disclosing information about the Customer to anyone who has used their username (the Customer’s email address) and/or password. As such, use of the Customer’s username (the Customer’s email address) and/or password is proof of their identity and, upon confirming an Order, shall render the corresponding amounts payable. Under no circumstances can Jolan be held liable for the fraudulent use of this information. Providing a bank card number and final confirmation of an Order serves as proof that said Order has been accepted, and a requirement to pay the amounts engaged by entering any items that appear on the Order. The digital logs saved on Jolan and its partners’ information systems are deemed as proof of communications, Orders and payments between the Parties.

14. Limitation of Liability

• a. Jolan Jewelry shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our website.
• b. Force Majeure- Jolan’s execution of all or part of its obligations shall be suspended in the event of a force majeure that disrupts or delays the execution thereof.

Jolan shall inform the Customer of such an act of God or force majeure within eight (8) days of it occurring. The occurrence of this type of event suspends the execution of these General Terms of Sale.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Cyprus. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Cyprus.

16. Changes to Terms

Jolan Jewelry reserves the right to modify these Terms at any time. It is your responsibility to regularly review these Terms to be aware of any changes.

17. Intellectual Property Rights

The brand “Jolan Jewelry” and all graphic or non-graphic trademarks, and more generally any other marks, illustrations, images and logos that appear on Jolan’s Items, their accessories or their packaging, whether or not they are trademarked, are and shall remain the sole property of Jolan. Any full or partial reproduction, modification or use of these marks, illustrations, images and logos for any purpose whatsoever and on any media, whatsoever is strictly prohibited without Jolan’s prior written consent. This equally applies to any combining or merging with any other marks, symbols or logo, and more generally any distinctive sign used to create a composite logo. This also holds true for all copyrights, designs and models, and patents owned by Jolan. The full or partial use of the Website, namely by means of downloading, reproducing, transmitting or representing for other than personal, private and non-commercial purposes is strictly forbidden. Any violation of these provisions is subject to the penalties set forth in both the Intellectual Property Code and trademark law. No hyperlinks directing users to any of the pages or parts of the Website may be created without the prior written authorisation of Jolan. Authorisation may be revoked at any time. Websites that contain a hyperlink directing to the Website or to which the Website may direct are not under Jolan’s control. Therefore, Jolan declines any liability (e.g. editorial) relating to the access and content of these websites. 

Last updated: 5/12/2023